Q: How do I book a stay?
A: You can book directly through our website on the Book Now page. Simply select your preferred dates and pod type.
Q: Is there a minimum stay requirement?
A: No, 1 night stays are welcome.
Q: How far in advance should I book?
A: We recommend booking as early as possible, especially for peak seasons and events.
Q: What is included in the glamping pod?
A: Each pod includes comfortable beds, heating, electricity, lighting and an ensuite bathroom. Towels and bed linen are provided.
Q: Is there Wi-Fi?
A: Yes, complimentary Wi-Fi is available in all pods.
Q: Do the pods have air conditioning?
A: Our pods are well insulated and have both air conditioning and heating to ensure a comfortable stay year-round.
Q: What is your cancellation policy?
A: Cancellations made 14 days or more before arrival will receive a full refund. Cancellations within 14 days of arrival are non-refundable.
Q: Are pets allowed?
A: Selected pods are pet-friendly. Please check availability and note that an additional cleaning fee applies.
Q: Is the site family-friendly?
A: Absolutely! Children are very welcome.
Q: When will you be open?
A: We’re opening in carefully planned phases, with Phase One now open as of August 2025. More phases will follow soon, bringing even more experiences for you to enjoy.
Q: Will all 59 pods be available from the start?
A: We’re taking a phased approach, launching with the first 11 luxury units in August. The rest will follow shortly after and rest assured, your stay won’t be affected as new pods are introduced.
Q: I want to book more units than currently available, is that possible for a future date?
A: Absolutely. Just drop us an email at hello@avantglamp.com and we’ll be happy to confirm when additional pods will be ready for booking.
Q: What time is check-in and check-out?
A: Check-in is from 3:00 PM and check-out is by 10:00 AM.
Q: Is parking available?
Please park at the Birmingham Hilton Metropole Car Park.
A: All guests and delegates should pre-register their vehicle and pay online using the link: www.bhmparking.co.uk
We recommend selecting the first option, “Pay As You Go Parking,” for a quick and easy exit.
Q: Will someone be there to greet me?
A: We operate a remote check-in system, and all details will be provided ahead of your stay. If you arrive during our core hours (9am–6pm), a team member will be there to greet you in person.
Q: Is there a kitchen in the pod?
A: Each pod includes a Nespresso coffee machine and complimentary biscuits. For dining, we recommend the restaurants at Hilton Metropole Birmingham, just a short walk away.
Q: Are there BBQ facilities?
A: BBQ facilities are not available. Due to woodland location and fire risk, the use of BBQs is not permitted.
Q: Is breakfast provided?
A: Breakfast isn’t included, but you can add it on when booking. We’ve partnered with the Hilton, just a short walk from the site, where guests can enjoy breakfast during their stay.
