AvantGlamp – Terms and Conditions
Before beginning your stay at AvantGlamp, please read the following Terms and Conditions carefully. By booking and staying with us, you agree to abide by these terms.
1. Booking
Guests must be 18 years or older to make a booking.
Bookings should be made online, and all information provided must be accurate at the time of booking.
Please check your confirmation carefully upon receipt; AvantGlamp accepts no responsibility for errors made during booking or payment.
2. Payment Terms
For stays within 30 days of arrival, full payment is required at the time of booking.
For stays more than 30 days in advance, a 10% deposit will be taken at the time of booking, with the remaining balance automatically collected 30 days prior to arrival.
Your booking is only confirmed once payment has been received in full.
A booking confirmation and payment summary will be sent automatically via email.
A contract between you and AvantGlamp will exist upon confirmation of your booking.
3. Arrival and Departure
Check-in is from 3:00pm on your arrival date.
Check-out is by 10:00am on your departure date.
Check-in is contactless. Access details will be provided before arrival.
Late check-out requests may be accommodated subject to availability and an additional fee.
4. Cancellations and Changes
All cancellations must be submitted in writing to hello@avantglamp.com.
Your booking is not considered cancelled until you receive written confirmation from us.
More than 14 days’ notice: Deposit retained; balance refunded.
Less than 14 days’ notice: Full booking amount (including extras) is non-refundable.
We strongly recommend guests obtain comprehensive travel insurance to cover unforeseen circumstances.
If AvantGlamp must cancel your stay (e.g. due to safety concerns, maintenance, or closure), you will be notified promptly and offered an alternative date or a full refund within 14 days.
5. Closures and Force Majeure
AvantGlamp reserves the right to close the site or specific facilities due to circumstances beyond our control, including but not limited to:
Extreme weather
Utility failure
Fire or flood
Government restrictions
Pandemics or public health emergencies
In such cases, you will be offered to rebook or receive a full refund. AvantGlamp is not liable for any additional expenses incurred as a result.
6. Guest Numbers
Each accommodation has a maximum occupancy limit as stated at the time of booking.
Overwater Suite & Woodland Bungalow: Up to 4 guests
Presidential Suite: Up to 6 guests
Only guests named on the booking confirmation are permitted to stay.
Additional overnight guests are not permitted without prior approval.
7. Pets
We welcome up to 2 well-behaved dogs per pod.
Dogs must be kept on leads at all times and must not be left unattended inside accommodation.
Guests are responsible for cleaning up after pets and for any damage caused.
8. Behaviour and Noise
AvantGlamp is designed to be a peaceful, nature-inspired retreat.
Please respect other guests by keeping noise to a minimum, particularly after 10:00pm.
Loud music, parties, and disruptive behaviour are strictly prohibited.
Management reserves the right to ask guests to leave immediately without refund if behaviour is deemed unacceptable.
9. Safety
Safety is paramount at AvantGlamp. Guests must:
Use outdoor cooking and fire equipment responsibly and only in designated areas.
Never use open flames, candles, or BBQs inside accommodation.
Supervise children at all times.
Lock accommodation when unattended.
Guests use all facilities (including hot tubs, fire pits, and outdoor areas) at their own risk.
10. Smoking and Vaping
Smoking or vaping is strictly prohibited inside accommodation and shared areas.
Designated outdoor smoking areas are provided—please dispose of cigarette waste responsibly.
11. Housekeeping, Maintenance & Damages
Guests are responsible for maintaining reasonable cleanliness and care of their accommodation.
Any damage, breakage, or loss of property will be charged accordingly.
AvantGlamp reserves the right to charge the cost of repairs, replacements, or additional cleaning to the card used for booking.
Please report any issues or maintenance concerns immediately so they can be resolved promptly.
12. Personal Property
Personal belongings, vehicles, and contents are left entirely at your own risk.
AvantGlamp is not responsible for loss, theft, or damage to personal property.
We recommend travel insurance that includes cover for personal effects.
13. Indemnification
Guests agree to indemnify and hold AvantGlamp, its owners, and staff harmless from any claims, injuries, or damages arising from their stay, except where directly caused by AvantGlamp’s negligence.
14. Amendments
AvantGlamp reserves the right to amend these Terms and Conditions at any time. The version applicable to your booking will be that in place on your arrival date.
Hot Tub Safety & Usage Policy
Our private hot tubs are designed for your relaxation and enjoyment. Please read the following carefully before use. Failure to follow these guidelines may result in charges or restricted access.
1. Hygiene & Cleanliness
Shower before and after use to remove moisturisers, fake tan, sun lotion, makeup, or perfumes — these affect water quality and safety.
Fake tan is strictly prohibited in the hot tub under all circumstances.
Contamination or poor hygiene may result in a £75 cleaning charge if the hot tub must be drained, sanitised, and refilled.
2. Health & Safety
Do not use the hot tub if you:
Are pregnant
Have high or low blood pressure
Have open wounds, infections, or skin conditions
Are under the influence of alcohol or drugs
If you feel lightheaded, dizzy, or unwell, exit the tub immediately.
Recommended use: 15–30 minutes at a time, with a maximum of 45 minutes.
Never submerge your head underwater.
3. Conduct & Noise
The hot tub is for registered guests only.
Please keep voices low and avoid music after 11:00pm out of respect for nearby guests.
Alcohol should be consumed responsibly; intoxication and water use can be dangerous.
4. Damage & Charges
Glass is strictly prohibited near or in the hot tub — plastic cups are provided.
Do not sit, stand, or place weight on the hot tub cover.
Any damage to lids, steps, or controls will be charged at cost plus £35/hour labour.
Contamination caused by soap, shampoo, food, or oils will result in additional cleaning and downtime charges.
5. General Use
Always replace the cover when not in use to maintain temperature and safety.
Dogs are not permitted in or around the hot tub.
Do not add bath products, essential oils, or detergents to the water.
The hot tub may be tested and treated daily; this process will not disturb your stay.
Guests use the hot tub at their own risk.
Charges Summary
Cleaning due to contamination: £75
Damages or misuse: Charged at cost + £35/hour labour
Replacement parts: Charged at cost
Disclaimer
By using the hot tub, you accept full responsibility for your safety and that of your guests. AvantGlamp will not be held liable for any accidents, injuries, or damage arising from misuse or failure to follow these rules.
